Let InterFAQs automate your customer service for less than $20 per month!

Why InterFAQs?

--Free Setup
--No Contract

InterFAQs Knowledge Base Software Overview

Companies thrive by sharing what they know. Your company has spent years accumulating information, producing subject matter experts, writing product documentation, and developing customer service policies. But are you able to quickly connect your customers and employees to this information when they need it? A Hosted Knowledge Base at InterFAQs can provide the answers they seek by facilitating knowledge transfer quickly, easily, and securely.

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InterFAQs is powerful, configurable, and simple-to-use Hosted Knowledge Base software designed to capture, organize, and share your information. No more endless searching! Affordably priced and with a free 30 day trial, InterFAQs supports unlimited administrators, unlimited users, and unlimited topisc. You can even get started building your Knowledge Base today!

InterFAQs Hosted Knowledge Base Offers

• Unlimited Users
• Unlimited Administrators
• Unlimited Topics
• Unlimited Articles
• Full web access
• Easy printing and emailing of articles

Provide Immediate Answers to your Customers:
InterFAQs empowers your customers to have immediate access to all the information that you need to provide to them. They will visit your knowledge base portal, and instantly be able to find the answers they need, from a selection of powerful search methods.

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Improve Support Staff Efficiency:
Using InterFAQs, your customer support staff will be able to search the knowledge base for answers, allowing them to reduce the time to answer customer questions. With a decreased inbound contact volume, your support staff will also be able to work as a more efficient and cohesive team.

Reduce Operational Cost:
InterFAQs will reduce your operational cost, as our service is able to deflect a large volume of customer requests that would otherwise flood a call center with phone calls and e-mail messages.

Reduce Training Costs:
Use InterFAQs to reduce the training time for new employees, and lower the cost that is involved, by minimizing the hands-on training that is required. The hosted knowledge base will make all the necessary information instantly available for new staff.

Maintain Happy and Satisfied Customers:
A happy customer is a satisfied customer. InterFAQs allows your customers to gain access to all the information they need to succeed with your products and services. Put the information at their fingertips, and turn your support headaches into satisfied customers.

Reduce Call and E-mail Volume:
InterFAQs will drastically reduce your call center call and e-mail volume, by providing your customers with information and help directly from the web. Deploy InterFAQs and reduce your call center volume by up to 50%!

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Minimize Escalation of Issues:
Your knowledge base will provide your front line customer service and support reps with the ability to handle most issues, without the need to escalate to a second or third tier.

Increase your Revenue:
InterFAQs turns existing customers into repeat buyers, and potential buyers into customers. Our knowledge management solution not only empowers your existing customers, but also provides a powerful sales tool, making product information readily available and accessible from your website.

Powerful Insight into your Customers:
Complete with powerful reporting capability and metrics options, InterFAQs provides great insight into all aspects of your knowledge base, as well as your customer needs and preferences.

Share and Reuse Information:
InterFAQs provides a complete system for the sharing and reuse of company knowledge. Allow your employees to contribute their valuable knowledge, and share this information throughout your company, using our centralized knowledge sharing services.

Improve Response Consistency:
By standardizing customer service representative responses, you will streamline your efforts to maximize your representative effectiveness, reduce callbacks, and build tighter relationships with your customers.

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